ServiceNow’s Service Management based platform for the cloud is revolutionizing the way businesses operate. As a ServiceNow Partner, Solugenix helps you leverage your platform so you are running as efficiently as possible.
Solugenix can help at any stage, whether your goal is to understand the potential of ServiceNow for your organization, build out an implementation strategy or analyze the gaps in your current ServiceNow deployment. We are experts at effectively turning strategy into action to help you unlock the long-term value of ServiceNow.
Solugenix offers all the services you need to realize the benefits of the ServiceNow platform, these include:
-
Consulting
Solugenix consulting services help you reach a positive outcome with your ServiceNow implementation. We can help you identify areas of potential enhancement, plan for modifications, and experience the benefits of platform optimization.
-
Implementation
Solugenix offers comprehensive ServiceNow implementation services that are supported by a storehouse of methodologies, processes and industry expertise. We can take your organization from initial planning to go-live.
-
Training
The Solugenix team has experienced trainers who can help drive user adoption with the appropriate training approaches and quickly get your team operational with ServiceNow.
-
Support
After implementing our ServiceNow solution, Solugenix support services can help your team address unforeseen issues and trouble tickets. In addition, we can help you with communication planning, training, reference guides and knowledge transfer to prepare your team for owning and maintaining the platform.
Customer Service Management
Resolve Customer Service issues with lightning speed through ServiceNow® for Customer Service Management
RecruitLink Custom App
Efficiently manage your Recruitment Operations with the RecruitLink App for ServiceNow
ServiceNow Implementations
Our team can support your ServiceNow implementation from beginning through launch and thereafter
ServiceNow Talent
Our ServiceNow talent can augment your team and fill any areas you may need additional support
Virtual Administration
Our ServiceNow Virtual Admins can help support your ServiceNow instance anywhere, anytime
A Partner with the Right Expertise
Would you hire an electrician for your plumbing issues? Then why hire an ITSM partner for your CSM matters? Solugenix has a concentrated background in customer service management. For decades, we’ve helped some of the most illustrious US based companies develop and implement high-performing customer care centers.
We know what it takes to create customer experiences that exceed expectations, and keeps them coming back. We routinely help companies convert their customer service department from cost center to profit center.